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Repair service
Application guidance

Warranty conditions
Product meet the following three conditions comply with warranty conditions
1. For users can not provide valid proof of purchase ,the warranty period is within 240 days from the date of shipment (including the expiry date the same day); for users with valid proof of purchase, the warranty period is 180 days from the date of purchase (including the expiry date the same day, the purchase date subject to the one indicated on valid proof);
2. After our technical staff detect and prove it is the product itself problem (device or process caused product failure)
NOTE: For warranty has expired and has been returned for repair products, you can enjoy 60 days extended warranty after the repair service (counting from the date it was returned )

Disclaimer
If under any of the following circumstances, the product does not fit the warranty conditions
1. Beyond the warranty period of term 1.1
2. Customer disassemble or modify the internal structure
3.  Improper use of customers (non-waterproof products encounter water or other liquid penetration, hit, beat, etc.)
4. Warranty code sequence number is missing, damaged, dirty caused by unrecognized

Postage service
1. Chinese mainland areas: compliance with the conditions of the product warranty, customer make payment for items delivered to DALRC, after maintenance DALRC make payment for items return to customer
2. Area outside Chinese mainland: Regardless of the warranty period, back and forth shipping costs shall be borne by the customer. Please contact the local distributor gather products return to factory maintenance to save the freight charges and bank charges
3. Customers need us to upgrade the software generated back and forth shipping fee, shall be borne by the customer
Note: When users return service products, please choose a regular express companies (foreign customers can choose DHL, FedEx or UPS Express), please take the initiative to contact our after-sales department after sending the goods so that we can receive and processed timely.

After sales service Process


  



Detailed description of the above service flow chart is as follows
1. Customers find product can not be used properly, after carefully check find that the product has been damaged, contact DALRC after-sales service technical (telephone, mail, QQ, MSN, etc.all are available)
2. After-sales service technical confirm whether it is caused by operating method
3 .If the after-sales service staff confirmed that product need to repair, please enclosed a note on the package to include your name, address, contact information, using failure and repair requirements
4. After DALRC received the product, assess the damage level. If needed charge fee we will contact the user via telephone or e-mail, etc to inform user the maintenance costs and payment information , confirmed the user agrees to repair quote and then start repair.
5. After the product  repaired, after-sales technical contact the user and confirm the contact details (address, telephone number, address), in determining after the receiving user's repair costs can arrange return. ( In General case, we will communicate with customer firstly, after confirmed product need to be repaired , we will complete repair in 3 working days and then send the product along with the original proof of purchase back to the user)

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